Refund policy
Welcome to Agelora. Please note that our products are exclusively sold through TikTok Shop and Amazon.
Important: Because we use these marketplaces to process your orders, all returns, exchanges, and refund requests are governed by the specific policies of the platform where the purchase was made. We do not process direct returns or refunds through this website.
1. Purchases Made via Amazon
If you purchased your item on Amazon, your order is protected by Amazon’s A-to-z Guarantee and standard return policies.
- How to return: Please log in to your Amazon account, navigate to "Your Orders", find the specific order, and select "Return or Replace Items".
- Refund Process: Amazon handles the return shipping labels and issues the refund directly to your original payment method once the return is processed.
- Policy Details: For more information, please refer to the Amazon Return Center.
2. Purchases Made via TikTok Shop
If you purchased your item through our TikTok Shop, the return is subject to TikTok’s marketplace regulations.
- How to return: Open the TikTok app, go to your "Profile", tap the menu (three lines), select "Orders", and initiate the return request for the specific item.
- Refund Process: TikTok Shop manages all financial transactions and will issue your refund according to their specific timeline.
- Policy Details: Please check the "Help Center" within the TikTok Shop section of your app for specific return windows.
Damaged or Incorrect Items
If you receive a damaged or incorrect item from either platform, please take photos immediately and contact us through the respective platform's messaging system:
- Amazon: Use the "Buyer-Seller Messages" assistant.
- TikTok: Use the "Seller Chat" feature in your order details.
This ensures we can assist you in expediting the resolution through their official channels.
